How can I place my order other than on the Web?
How much is shipping? Can I expedite the shipping?
How can I check the status of my order?
What if I don’t receive my order within the estimated shipping time?
How can I review my phone and/or mail order history at GreatAmericanProducts.com?
What is your return/refund policy?
When can I expect my refund?
What happens if I have forgotten my password?
Can products be picked up at your office?
How do I request a catalog?
Do I pay taxes on the products I buy?
Does Great American Products ship outside the United States?
How long should it take to receive my order?
I have a Discount Coupon code – how do I use it?
May I place an online order without registering at GreatAmericanProducts.com?
What forms of payment do you accept?
Is your site secure?
What is the AutoShip program?
What is the Refer-a-Friend program?
What is your Privacy Policy?

How can I place my order other than on the Web?

If you prefer to place your order by telephone, simply call 1-800-781-0795 and one of our friendly customer service representatives will assist you.

If you prefer to place send your order via U.S. mail than you may print our order form, complete it and send it to us at:

Great American Products
ATTN: Order Department
101 Mattie M. Kelly Blvd.
Destin, FL 32541

How much is shipping? Can I expedite the shipping?

All orders are processed and shipped Monday through Friday from our fulfillment center in Destin, Florida via UPS or USPS. Regardless of the size or weight of your shipment you pay just one standard price for shipping. So you can ship as much as you want for the same shipping fee.

For domestic U.S., U.S. territories, and APO shipments, Standard Shipping is $7.95 - delivery is within 7 to 10 business days. Rush Shipping for $14.95 - delivery is within 2 to 3 business days. Overnight Express Air - delivery is 1 business day.

For Canadian shipments, we only offer Express Shipping for just $14.95 - delivery is within 5 to 7 business days.

For International Shipments (except Canada), we only offer Expedited Shipping for just $34.95 – delivery is within 3 to 6 business days.

How can I check the status of my order?

After your order has been shipped from our warehouse, you will automatically receive an email confirming its date of shipment and tracking number. You may use that tracking number to track your shipment on our website. Or you may contact our friendly Customer Service team by email at CustomerService@GreatAmericanProducts.com or by calling 1-800-781-0795 for any assistance.

What if I don’t receive my order within the estimated shipping time?

If you have not received your order within the estimated shipping time you may track your order online. Otherwise you may contact our friendly Customer Service team by either email at CustomerService@GreatAmericanProducts.com or by calling 1-800-781-0795 for any assistance.

How can I review my phone and/or mail order history at GreatAmericanProducts.com?

If you have already opened an account at www.GreatAmericanProducts.com then simply log into your account and your history and account info will be fully accessible to you.

On the other hand if you have not already opened an account, then you will need to open an account the first time you place an order on our website - even if you have ordered by phone or mail before. Once your web account is activated it will automatically merge and populate all phone, mail, and web order history. From that point forward your order history and account info will be fully accessible to you.

What is your return/refund policy?

We are always happy to exchange or refund products within 30 days (AutoShips receive an extended return period) of your purchase date to ensure your satisfaction. We will pay for return shipping if an error has been made on our end. If you would like to return product for any other reason, the return shipping costs will be your responsibility. To help us properly credit your account to your satisfaction, please either call our friendly customer service team at 1-800-781-0795 or email us at CustomerService@GreatAmericanProducts.com to get an RMA number (return merchandise authorization). Please include your contact information and RMA number with the item(s) you are returning. Refunds will be issued within 7 days of receipt of merchandise. Great American Products cannot be responsible for return merchandise that it never receives so we recommend you send any return shipments through a traceable means and/or insure the shipment.

All returns and exchanges should be sent to:

Great American Products, Inc.
Attn: Returns Department
101 Mattie M. Kelly Blvd.
Destin, FL 32541

When can I expect my refund?

If you paid for your order with a credit card, your credit should appear on your account within 10 business days. If you paid by check, please allow 14 business days.

What happens if I have forgotten my password or I do not have one?

Click on the “Forgot My Password” link on the login page. You will be prompted for your email address. If it matches the email address we have on file, then your password will be sent to that email address. On the other hand, if you do not have an active email address on file and you are an existing customer via the telephone, then click “No, but I have ordered from Great American Products by phone” and the “Sign in Securely” button. You will then be prompted to enter your account information.

Can products be picked up at your office?

Yes, products can be picked up from our main office in Destin, Fl between 9AM and 5PM Monday through Friday.
We are located at:

Great American Products, Inc.
101 Mattie M. Kelly Blvd.
Destin, FL 32541

How do I request a catalog?

To receive our free, full color catalog, you may email your catalog request to CustomerService@GreatAmericanProducts.com.

Do I pay taxes on the products I buy?

There is no sales tax for nutritional supplements in the state of Florida. Since we are located in the state of Florida, you are not charged sales tax when you purchase our nutritional supplements.

Does Great American Products ship outside the United States?

Yes, we ship outside the Continental United States however payment must be in US funds. Canadian customers may be subject to GST and PST taxes.

How long should it take to receive my order?

Assuming the item(s) in your order are in stock, your order will leave our warehouse the next business day. We ship via UPS and USPS. P.O. Boxes are always shipped USPS. Delivery is usually within 7 to 10 business days.

I have a Discount Coupon code – how do I use it?

To enjoy the savings of your Discount Coupon, enter your Promo Code at the www.GreatAmericanProducts.com shopping cart check out. Otherwise you may call our friendly customer service team at 1-800-781-0795 and they will be glad to assist you.

May I place an online order without registering at GreatAmericanProducts.com?

Yes. You may place an online order without registering at www.GreatAmericanProducts.com.

What forms of payment do you accept?

We accept Visa, Master Card, American Express, and Discover credit cards. For your convenience we also accept Electronic Checks. If you would rather send your check or Money Order by mail, you may do so by sending it to the following address:

Great American Products
ATTN: Order Department
101 Mattie M. Kelly Blvd.
Destin, FL 32541

Please note check orders may be delayed 5 business days to provide ample clearing time. Money Order orders will be processed immediately upon receipt.

Is your site secure?

Yes. We utilize the internet’s strongest security measures. Your personal financial information is transmitted over the Internet in a very safe and highly encrypted Secure Socket Layer (SSL) format by VeriSign to ensure your safety and privacy. VeriSign is the trusted provider of secure internet services for the digital world. Billions of times each day, companies and consumers rely on VereiSign’s secure internet services to communicate and conduct commerce with confidence. In fact, according to VeriSign’s documentation it secures more than one million Web servers worldwide, more than any other security Certificate Authority. And the world’s 40 largest banks and over 95% of Fortune 500 companies choose VeriSign’s services.

What is the Autoship Program?

Designed to give you the maximum SAVINGS and SIMPLIFY your life, the benefits of AutoShip are truly incredible. You automatically receive a fresh supply of the product you place in this program just prior to running out. This CONVENIENT program provides 8 key benefits.

• SAVE BIG $$$… Your savings with AutoShip is SUBSTANTIAL….You save up to 33% OFF the regular price of products on AutoShip.
• Never a price increase… Your savings are locked in place with AutoShip. Regardless of potential inflation and increases in manufacturing costs on our end, your discounted price will always remain the same for the life of your AutoShip. So you can continue to enjoy your discounted price for years to come.
• FREE Gift with Every Shipment… You get a FREE gift with every shipment. Choose our very popular Master Cell Protector Cream or Total Body Pain Cream as your FREE gift (That’s an extra $29.95 value with every shipment).
• FREE Soft cover copy of Anti-Aging and You book...
  Although you get a free download of this book with any order, for added convenience you also will get a soft cover copy of this comprehensive 240 page book FREE with any AutoShip. This will make it much easier to read while you’re on the go. This groundbreaking book provides the knowledge to help increase your health and vitality. Topics covered are weight loss, cardiovascular health, joint health, indigestion, bone health, female health, male health, homeopathy and much more (an extra $29.95 value).
• Extended Money Back Guarantee… Our standard money back guarantee is for 30 days but with AutoShip you get up to a 90 day EXTENDED money back guarantee. The extension is based on the frequency of your shipments. So for example, if your shipments come out to you every 60 days, then you will get a 60 day EXTENDED Money Back Guarantee. If your shipments come out to you every 90 days or more, then you will get a 90 day EXTENDED Money Back Guarantee.
• Easy to Manage… You can always delay any shipment, update your credit card number and expiration date by accessing your customer account online or by calling our customer service team at 1-800-336-4622. So if you do have a little extra product on hand you can conveniently delay your shipment so you get caught up. This will allow you to keep the locked in discounted price. On the other if you choose to cancel your AutoShip, you can easily do that as well but you will no longer be eligible for the guaranteed discounted price.
• Save Time… You SAVE TIME because you never have to pick up the phone or go to web to reorder again. Your products will conveniently go out to you based on the schedule you choose.
• Peace of Mind… You will never have to worry about running out of product because you will receive a fresh supply on a regular schedule.

If you have any questions or there is any way that we may be of service don’t hesitate to email us at customerservice@greatamericanproducts.com or call one of our friendly representatives toll free at
1-800-781-0795, Monday – Friday 6a to 11 pm.

HOW IT WORKS:

1. AutoShips are available in one or more of the following schedules, depending on the product. Choose to receive your products on a schedule convenient for you:
   • 1 Month supply shipped every 30 days
   • 2 Month supply shipped every 60 days
   • 3 Month supply shipped every 90 days
   • 4 Month supply shipped every 120 days
   • 6 Month supply shipped every 180 days
2. With your first order you will receive:
   • FREE soft cover copy of the Anti Aging and You book.
   • FREE cream of your choice; either the Master Cell Protector Cream or Total Body Pain Cream . Your FREE cream will continue to ship out to you with every subsequent AutoShip.
   • Confirmation details on when you will be shipped and billed in accordance with the terms of the AutoShip program you selected.
3. Your next shipment will be automatically processed in accordance to the program you selected.
4. You can always cancel or change your shipment date.
5. Your special discount price will be honored for as long as you continue to participate in the AutoShip program.
6. If for some reason we cannot process your order (for example, if your credit card is expired), then our customer service department will contact you.

What is the Refer-a-Friend program?

Share the gift of health with your friends and family. At Great American Products, we want your friends to be our friends too. So when you let them know about us everyone gets a discount. Simply fill out the Refer-a-Friend submission form and we’ll instantly send each of your friends a $10 OFF Coupon for their first purchase at Great American Products from you. And for your time spent typing, we’ll also send you a $10 OFF Coupon for every friend that redeems the coupon you sent them. Everyone wins!

What is your Privacy Policy?

Great American Products knows that you care how information about you is used and shared, and we appreciate your trust which we will handle very carefully and sensibly. This notice describes our privacy policy. By visiting this site, you are accepting the practices described in this Privacy Policy and our Terms and Conditions.

The information we learn from customers helps us personalize and continually improve your experience on our Web site. Here are the types of information we gather:

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Information of this type is provided at your discretion. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing features for you, improving our website, and communicating with you.


• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our Web site.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries of Great American Products.

• Promotional Offers: Sometimes we send offers to selected groups of customers. In addition, from time to time Great American Products may share customer information -- never credit card information or email addresses -- with trustworthy third parties in order to provide you with offers or services so that you can be aware of unique products that may be of interest to you.


• Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Great American Products or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.


• Protection of our Web site and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Great American Products , our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.


• As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain Web site features. If you have specific concerns about how your information may be used, or wish to opt out of any particular use, please contact Customer Service at
  1-800-781-0795 or customerservice@greatamericanproducts.com.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Our Commitment to Children's Privacy
Protecting the privacy of children is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Conditions of Use, Notices, and Revisions
If you choose to visit our Web site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages and application of the law of the state of Florida. If you have any concern about privacy at on our Web site, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Policy and the Terms and Conditions may change also. From time to time, we may revise this Privacy Policy to reflect industry initiatives, changes in the law or technology, or changes in our practices regarding information collection and use. If we make revisions to the way we collect or use Personal Data, we may provide notice of those changes by either: (1) announcing the change on the home page of the Site or (2) taking such other action as we deem appropriate under the circumstances, including without limitation, posting the revised draft of this Privacy Policy on the Site. You can determine when this Privacy Policy was last revised by referring to the "Last Updated" legend at the bottom of this page. Any changes to this policy will become effective upon posting of the revised Privacy Policy on the Internet, accessible through the Site. By continuing to use the Site following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or in part, please do not continue using this Site.

How You Can Correct Your Information

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

To protect your privacy and security, we may also take reasonable steps to verify your identity before making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-781-0795 or send us an email at customerservice@greatamericanproducts.com

Last updated on November 6, 2008 © Great American Products.